Instructing us

A member of our dedicated sales team will come to your home and make an inspection. They will then let you know how much we would like to market the property for, bearing in mind your situation (for example, if you have anything left to pay on your mortgage), and the current property market in your area.

This is a completely free consultation, and you are under no obligation to put the property on the market with us.

If you are happy to continue, we will ask you to sign a copy of our terms of sale We will take high quality photos of the property, and upload them to both our website and Zoopla, Primelocation and other selected sites, as well as posting them on our social media accounts. If you do not already have one, now is the time to instruct an EPC.

Costs to Consider

You will pay no marketing fees to us until the sale has completed. We charge the following:

  • £999 for a property which has sold for less than £100,00
  • 1% of the sale price for a property which has sold for more than £100,000

Other costs to consider include:

  • Instruction of EPCs or similar
  • Solicitors fees
  • Repairs requested by the buyers
  • Removal costs

It is always a good idea to have an ’emergency’ fund ready for any unforeseen costs that may arise. Our staff will be happy to advise you on the likely costs of any of the above.


Once your property is advertised, lots of interest is generated. We will sort through all of the calls and e-mails, take basic details from the potential buyers, and show them around the property if you have left a key with us. If you are living in the property, we will give you 24 hours notice of any viewings, and will accompany the interested party to the appointment.


Upon reciept of an offer, we request that the potential buyer puts it in writing, brings in proof of funds (either a bank statement or mortgage offer), and some kind of photo ID. We will then put the offer to you, and discuss whether or not you would like to accept.

Sale Agreed

Once you have accepted an offer, the agreed sale terms will be confirmed, in writing, to all parties. It is at this stage of the process that the exchange of contracts and completion dates should be agreed.

At this point, you  will need a legal representative. If you do not have a solicitor in mind, we are happy to recommend one of our trusted firms.

Your solicitor will begin the conveyancing process. It is then usual for the buyer or their mortgage company to instruct a survey of your property.

You should be aware that although this stage is commonly referred to as ‘sale agreed’, the terms are not legally binding in England and Wales until the contracts have been signed and exchanged.

Legal Process

Your solicitor will contact you to obtain the property’s title deeds and any other relevant documentation, and then prepare a draft Contract of Sale. The buyer’s solicitor will examine these papers and raise any queries or concerns about the property.

Once the buyer’s solicitor has received responses to any enquiries, satisfaction of a local search, confirmation of a mortgage offer and a signed contract and deposit, they will proceed to Exchange of Contracts.

Contracts Exchanged

Subject to completion of formalities, both you and the purchaser will sign the contract. A deposit, usually 5 – 10% of the purchase price, is forwarded to your solicitor by the buyer’s. It is at this stage that contracts are formally exchanged and the transaction becomes binding for both the seller and purchaser.

The completion date, agreed by both parties before contracts are exchanged, is normally between two and four weeks after the exchange date.

After Exchange

After the contracts have been formally exchanged, your moving arrangements must begin. If you are selling and buying a property simultaneously, this will involve a considerable amount of organisation and it is advisable to begin arrangements in plenty of time. Issues may include:

  • Furniture removals
  • Insurance
  • Transference of bills
  • Redirection of post
  • Arrangement of parking permits



Congratulations! The sale of your property has completed.